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The term smartness has been discussed in the academia for many years; prior research has listed numerous advantages and encouraged business entities to implement smart technologies. However, stakeholders’ knowledge level, support intention and barriers to smart technology have been under investigated. Without the support of stakeholders, smart projects can hardly be implemented. This paper aims to explore the above-mentioned under investigated area and identify the gaps between academia and the hotel industry in Taiwan.

In-depth interviews were conducted with nine hotel stakeholders in Taiwan with investors, owners, managers, technology suppliers and information technology consultants. Three key areas were focused on: smart hotel definition, expectations from smart hotel and known barriers for implementing smart technologies.

The definition of smart hotel among all stakeholders was inconsistent. Stakeholders defined a smart hotel according to their role in the organization: revenue boost, service customization, operations effectiveness and in-room automation. However, the key functions of smart technologies, such as interconnectivity and interoperability with business partners’ application (e.g. online travel agencies) and linkage to external Big data for accurate revenue forecast, were not mentioned by the interviewees. In addition, social media monitoring, robots and artificial intelligence were not mentioned during the interview.

This study attempted to identify Taiwanese hotel stakeholders’ perspective on smart hotel and to compare the outcome with academic research. The result indicated that there is a big gap in the definition of “smart hotel” among stakeholders and academia and reflected several barriers that prohibit hotel owners and investors in implementing smart systems.

Emotionally intelligent leadership (EIL) theory combines relevant models, theories, and research in the areas of emotional intelligence (EI) and leadership. With an intentional focus on context, self and others, emotionally intelligent leaders facilitate the attainment of desired outcomes. The 21 capacities described by the theory equip individuals with the knowledge, skills, abilities, and other characteristics to achieve desired results. The purpose of this article is to propose an integrative, process-oriented EIL theory to provide a framework for conceptualizing and integrating future research and practice. The authors review and organize research and theory in emotional intelligence and leadership within the context of higher education, introduce the EIL model, and provide suggestions for future research. The article concludes with practical implications for leadership development in the context of higher education.

For various reasons consumers find some innovations undesirable. These are identified as resistant innovations or those innovations that consumers are unable or unwilling to readily embrace, such as screw caps on fine wines, hybrid automobiles and nanotechnology-based products. What makes these types of innovations undesirable to consumers? How should marketers introduce into the marketplace these types of innovations? These questions are the foundation of my ongoing research. In reflecting on my research decisions for the past ten years, I came upon my application for PhD programs. In 1997, I wrote:“The past ten years I have been focused on product development for telecom firms, including five years as an entrepreneur. As I've worked, questions have frequently surfaced about the slow acceptance in the marketplace of some telecommunication offerings; Why has ISDN (Integrated Services Digital Network) not taken off? Why did 30,000 perfectly functioning Newton PDAs (Personal Digital Assistant) end up at the Los Angeles dump? Did AT&T misjudge the market timing for videophones? What role, if any, did marketing play in these product mis-launches?”…I have explored disruptive technologies with Christensen (1997), crossed the chasm with Moore (1991), searched for the sources of innovation with Von Hippel (1988), and evaluated Roger's diffusion theories (1995) looking for direction. These investigations have led to more questions.

This paper aims to explore how accountants manage the processes of identity (re)construction after identity crisis, resulting from increasing pressures and regulatory requirements, considering both introspective and the extrospective issues.

The study drew on an integrated framework drawing on Luigi Pirandello’s views about identity crises and the search for individual coherence and possible representation strategies. It used an ethnographic approach based on photo-elicitation, conversations and documentary sources to explore the identity reconstruction processes of Italian Commercialisti.

Several conditions caused an identity crisis among Commercialisti, including regulatory requirements, public administration demands and increasing power of IT providers. Commercialisti reacted to these circumstances by re-constructing their image through strategies designed to impress both themselves and others.

The paper has implications for the accounting profession in general and in Italy, suggesting that further pressure may result in rapid change efforts among accountants. It provides a broader and more systematic understanding of the threats to the role of accountants and suggests how they can manage complexity to create new opportunities. It also encourages accountants to focus on alternative roles as a possible new strategy that few have tried.

The paper provides a novel contribution to the understanding of identity crisis issues and related representation strategies in the accounting profession. Unlike past contributions, it made a full assessment of both the dynamics of an identity crisis and the micro-level responses to it, in a new, non-Anglo-Saxon context.

This study aims to understand how Big Data foster a greater acceptance of performance management systems (PMS) discourses in health care.

This paper focusses on the case of head and neck cancer treatment and prevention and benefits from the analysis of archival sources and 19 interviews with physicians in the field. It uses the framework of the Middle Range theory (MRT) to understand whether, in the case of head and neck cancer, Big Data may favour the enactment of PMS discourses in health care, in turn benefiting from any improvement in PMS.

This study setting unveils the changing pathway known as reorientation through boundary management. Medical professionals internalized and even mobilized PMS discourses, showing the premises for evolutionary changes in the future, when the current limitations will be dealt with.

This paper offers new theoretical, practical and policymaking insights into how new technologies can foster positive PMS discourses among actors who usually resist them. This value also extends to different fields and contexts.

The purpose of this paper is to explore how educators can benefit from data on teaching methods or sources of learning used for the leader development of undergraduate students. To advance the field, the authors contend that programs for leader development need to clearly identify what area of development is being improved (e.g. conceptual understanding, personal growth, skill building, feedback), intentionally build connections toward those objectives for development, and incorporate experience within the structure of undergraduate education to facilitate better outcomes.

Ratings on the teaching methods used by participants with experience facilitating leader development activities for undergraduate students were solicited in an online survey. Each participant (n=66) responded to questions about 25 sources of learning for leader development. Questions asked the degree to which each source of learning provided the learning outcomes of conceptual understanding, feedback, skill building, and/or personal growth to undergraduate students.

Participants perceived small group discussion, and film/television clips to promote conceptual understanding, while internships and 360-degree feedback did so to a lesser degree. Sources of learning perceived to facilitate skill building were group projects, and giving presentations. Conversely, completing case studies and listening to lectures were rated as unlikely to foster personal growth.

The results can help educators make a more informed decision about the adoption of teaching methods for leader development. Hopefully, this practice will create standardization in undergraduate leader development that researchers have asked for and serve as a platform for recommending timetables and sources of learning that better define the what and how of leader development. Likewise, these findings benefit industry, because strong parallels to both the content and techniques used in industry and by universities exist.

The symbolic and social roles of waste are explored through a small sample of UK and Brazilian consumers from urban and rural communities. These findings are relevant in highlighting the importance of considering socio‐cultural differences in waste policies.

Following an ontologically realist and epistemologically interpretive perspective on waste a series of semi‐structured interviews was conducted in English and Portuguese.

While Brazilian interviewees view waste as opportunity, their discourses reproduce the inequalities among and between their communities. UK participants view waste as burdensome, but demonstrate more awareness of their rights as citizens within their communities.

The study is exploratory and future work should address a broader range of respondents within communities across different cultures, demographic and socio‐economic circumstances.

Ideas generated from the study have both specific and general relevance beyond the Brazilian and UK communities. Marketing has the capacity to help advance the establishment of more effective environmentally friendly forms of consumption and disposal.

The paper presents a fresh perspective on developing and developed country community waste reduction behaviours through the examination of waste meanings for individual consumers.

This paper presents an empirical study of a Syrian refugee workforce in textile export from Jordan. The purpose of this study is to determine the challenges of integrating Syrian refugees into the local workforce and to consider the implications of these challenges for the global supply chain aiming to create stable trade.

Data were collected via three face-to-face focus group interviews with refugee workers and managers at a clothing factory site in Al-Duleil, Zarqa. Data were analysed using the Gioia methodology.

Worker attitudes, factory environment, and government support are important factors for refugees' workforce participation. The success of integrating Syrian refugees into the Jordanian workforce was largely a matter of their attitudes, commitment and motivations for taking up manufacturing work. Misconceptions about the roles refugees will undertake were identified, which results in fewer people becoming self-sufficient through employment.

This research contributes to understanding refugees' long-term integration in the host country by investigating refugee workers' and their managers' perspectives. Considering the views of multiple stakeholders enrichs the literature on refugees' integration.

Understanding refugees' perspectives facilitates their integration in the host country which leads to improvement in their wellbeing and quality of life. More broadly, Jordan's approach to integrating refugees into the economy is seen as a development opportunity rather than a crisis to be handled.

Rather than focus on the procedures of integrating refugees in the host country, this study provides the voices of refugee migrant workers themselves, thereby offering a more complete picture of those factors shaping refugees' (dis)integration in local communities.